Day spa employee handbook

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Refer to the automatic email sent to you for download instructions. Check your junk folder if our email is not in your inbox. As a business to business website, we require your company name and business email address to correctly register the copyright of the publications. Please provide these details when prompted to avoid unnecessary follow up. Frequently Asked Questions may be viewed here. Terms of Purchase, Privacy and Copyright may be viewed here. Julie Garrow developed a mission in to assist spa owners, managers and employees provide seamless spa experiences to their valued guests, after realising via consulting and mystery shopping projects, new spas in particular, were not operating efficiently and delivering the promised level of relaxation.

Julie initiated a partnership with Maggie Gunning, an experienced spa director and consultant, to develop a range of international standard, Spa Operating Policies and Procedures Manuals, resulting in detailed and practical guidelines spa owners, managers, and employees require to support an efficient business, whilst delivering consistently high service standards.

The manuals have been updated and refined over the years as the industry has matured. In , Julie was awarded the "Distinguished Industry Leader" title in The Crystal Awards Asia Pacific, which was nominated by industry peers to acknowledge and reward an individual who has made a positive contribution to the spa industry. Julie is from Australia and currently resides in Singapore with her husband and business partner, Stu and their son, Conrad.

She has spent almost 30 years helping spa owners, investors, hoteliers, designers, project managers and consultants turn their spa visions into a reality, from creating innovative spa concepts and managing spa developments through to the pre-opening phase, to conducting focused employee training to refine the operations of luxury day spa chains.

Maggie founded spa consulting firm Spa Synergy and succeeded in establishing the brand as the trusted advisor to deliver world-class standards in spa excellence, before selling the business to A. She has also acted as an international examiner for the Confederation of Beauty Therapy and Cosmetology in the United Kingdom. Originally from England where she trained as a fully qualified aesthetician in face and body treatments, Maggie has resided in Asia for many years and now calls Singapore home.

Kirien has also consulted on all things spa, wellness, aesthetics and sustainability over the last three decades, which enabled her to provide a valuable contribution to the quality of the Spa Operations Manuals.

Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page. Greece Spa Benchmark Report. Maldives Spa Benchmark Report. By Region By Spa Type. Spa Employee Handbook Manual. Product image 1. Product image 2. Product image 3. Product image 4. Regular price. Single Location or Bulk Quantity. Headquarters or Regional Offices. Professional Consultants. Add to Cart. Hourly Employees: Hourly employees do not begin to earn or accrue any vacation pay until they complete six continuous months of employment.

Upon completion of six continuous months of service, full-time employees will earn benefits based on the following table:. Length of Service Working Days of Vacation. During years 2 through 5. Employees will receive credit for a month if they work any portion of the month.

However, employees do not earn vacation pay until after they complete six 6 continuous months of service. To help us assure that your responsibilities are covered while you are away, you must request your vacation time in writing at least four 4 weeks before the day you wish to leave or start vacation. While we make every effort to give you a choice of your vacation time, Spa guests and the Spa needs must come first. We encourage you to use your accrued vacation. Employees are encouraged to use benefits in the year in which they are accrue to avoid reaching the ceiling on benefits.

Once employees reach a cap of twenty 20 days, they will cease accruing vacation benefits. If they use up sufficient vacation benefits to fall below the benefit cap, they will resume accruing benefits beginning with the following month. Your Spa recognizes the importance of leisure time in advancing greater productivity.

All regular full-time employees who have completed their probationary period will receive eight 8 hours in benefits at their normal hourly rate for the following six 6 holidays, subject to the restrictions described below. Memorial Day Last Monday in May. Independence Day July 4. Labor Day First Monday in September.

Thanksgiving Fourth Thursday in November. Christmas Day December Sick days. Your Spa is particularly sensitive to employee needs in medical and emergency situations. All full-time employees are eligible for four 4 non-accrued sick days after each complete year of service. Employees are eligible to earn four 4 non-accrued paid family sick days per calendar year. These days can be used for the employee or illness within your immediate family children, spouse and significant other.

Unused sick leave benefits do not accumulate from year to year and under no circumstances is pay given for any unused sick days. Leave of Absence. Your Spa realizes that employees may experience special circumstances such as medical, personal, or civic necessity which require a leave of absence. Any excused absence of more that five consecutive days, with the exception of approved vacation, requires a written request for leave of absence. For information regarding eligibility for the following types of leave, please consult the Spa management team:.

Family and Medical Leave. Pregnancy Disability Leave. Personal Leave. Certain employee benefits will be affected during approved leaves. These will be discussed with you prior to the requested leave. The stipulations for Leave of Absence apply as specified on the written request form. Vacation time, holidays, and sick time do not accrue during leaves. Any employee who fails to return to work form a Leave of Absence on the scheduled date of return without notifying the Spa Director in advance will be considered a voluntary resignation.

Other Benefits. Employee Discounts. Training: YOUR Spa is committed to providing a consistent level of service to our customers at all times. We encourage each employee to be the best and we are committed to assisting in professional development. Training and career development ensures each employee is better equipped to serve our customers. Through the year, training is conducted and may include customer service training, telephone courtesy training, treatment protocols training and job skills training.

During the probationary period, each employee is required to complete training associated to their specific job duties. Promotions: YOUR Spa believes in promoting from within whenever possible, depending on job related qualifications. The Spa management office will post current job openings on the Employee communication board.